Frequently Asked Questions

Orders & Returns

• How can I check my gift card balance?
• Do you offer discounts for bulk orders?
• What should I do if my order arrives damaged?
• How do I exchange a product?
• What is your return policy?
• Can I cancel my order after it has been placed?
• How do I place an order?

Shipping & Delivery

• Do you use sustainable shipping materials?
• What happens if my package is delayed?
• Can I track my order?
• Where can I have my order delivered?
• Do you offer free shipping?
• How long does shipping take?

Products & Ingredients

• What is laurel berry oil?
• How should I store my soap?
• Is your soap cruelty-free and vegan?
• Does your soap contain fragrance or essential oils?
• Is your soap safe for sensitive skin?
• What is Aleppo soap made of?

Skincare Tips

• Should I change my routine between seasons?
• How often should I exfoliate alongside this soap?
• Can I use this soap alongside other skincare products?
• How do I know if this soap is right for my skin?
• Is Aleppo soap suitable for all skin types?
• How do I use Aleppo soap in my routine?

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