General Inquiries
For general enquiries, legal matters, or information about our brand, contact info@berabotanicals.com.
Order & Customer Support
For questions about an order, customer service, or a complaint, contact support@berabotanicals.com. Please include your order number, if available.
Return Requests
All return-related inquiries must be directed to our support team at support@berabotanicals.com. Please include your order number and photos if your item arrived damaged or incorrect.
Response Times
We aim to respond to all inquiries within 1–2 business days. Response times may be longer during holidays, product launches, or high-volume periods.
Communication Channels
We currently provide support exclusively by email to ensure accurate records and consistent service. We do not offer phone support at this time.
Order Notifications
You will receive automated emails for:
- Order confirmation
- Shipping confirmation and tracking
- Delivery updates (where supported by the carrier)
Keeping Your Information Updated
Please ensure that the email address used at checkout is valid and monitored. We are not responsible for missed updates due to incorrect or inactive email addresses.
Fraud Prevention
For security reasons, we may request additional information to verify your identity before making changes to an existing order or account.
Third-Party Communication
If you contact us through social media, we may redirect the conversation to email so we can assist you securely and efficiently.
Business Address
Bera Botanicals
2727 Steeles Ave W, Unit 103-862
Toronto, ON M3J 3G9, Canada
Policy Updates
We may update this Contact Information Policy from time to time. Changes will be posted on this page.
For questions about this policy, please contact info@berabotanicals.com.