The Bera Botanicals Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase. We believe that transparency is essential for trust, and this policy outlines the safeguards in place to support a secure and confident shopping experience. Our commitment to your privacy reflects the same care and intention we bring to every product we create.
We collect only the information necessary to fulfill orders, improve your customer experience, and keep our store running smoothly. This policy also covers how data is stored, how cookies function on our site, and what rights you have regarding access or deletion of your personal information. Whether you’re browsing products or completing a purchase, your data is treated with strict confidentiality.
Bera Botanicals (“we”, “us”, “our”) operates this online store and website, including all related information, content, features, tools, products, and services (“Services”). Our online store is operated by Bera Botanicals with support from trusted ecommerce and checkout service providers. By using our Services, you agree to the practices described in this Privacy Policy.
Personal Information We Collect
“Personal information” means data that identifies or can reasonably be linked to you. It does not include de-identified or aggregated data. We may collect:
- Contact information: name, email address, billing address, shipping address, phone number.
- Payment information: credit or debit card details, payment confirmations, and transaction data (processed securely through our payment and checkout service providers).
- Account information: username, password, preferences, and settings.
- Order information: products viewed, added to cart, purchased, returned, exchanged, or cancelled.
- Communications: messages or information you send to us.
- Device & usage information: IP address, browser type, device identifiers, cookies, browsing behaviour, and interactions with our website.
- Information from service providers that support our store.
How We Use Personal Information
We use your personal information to:
- Provide and improve our Services, process orders, manage payments, fulfil shipping, and handle returns.
- Maintain your account and remember preferences.
- Offer product recommendations and improve website functionality.
- Send marketing or promotional communications (you may unsubscribe at any time).
- Show personalised ads on our website or through partners.
- Detect and prevent fraud or unsafe activity.
- Communicate with you and provide customer support.
- Comply with legal obligations and enforce our policies.
How We Disclose Personal Information
We may share your information with:
- Trusted service providers, including ecommerce infrastructure, payment processors, fulfilment partners, analytics tools, and customer support platforms.
- Marketing and advertising partners for personalised ads.
- Third parties when you direct us to share information.
- Affiliates or in connection with business restructuring.
- Legal authorities when required by law.
Service Providers
We rely on trusted ecommerce, checkout, payment, hosting, analytics, and customer support providers to operate the store and support the customer experience. These providers may process personal information on our behalf to support orders, payments, checkout, fraud prevention, fulfilment, analytics, and customer service. For questions about your privacy rights, contact us at info@berabotanicals.com.
Third-Party Websites
Our website may link to external websites. We are not responsible for their privacy practices. Review their policies before providing personal information.
Children’s Data
Our Services are not intended for children. We do not knowingly collect information from individuals under the age of majority. If you believe a child has provided personal information, contact us so we can delete it.
Security & Data Retention
While we take reasonable steps to protect your data, no system is completely secure. We retain personal information only as long as necessary to fulfil orders, operate our Services, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights
Depending on your location, you may have rights including:
- Access: request a copy of your personal information.
- Delete: request deletion of your personal information.
- Correct: request corrections to inaccurate information.
- Portability: request transfer of your data.
- Opt out: unsubscribe from marketing emails at any time.
You may exercise these rights by contacting us at info@berabotanicals.com. We may need to verify your identity before completing your request. We will not discriminate against you for exercising your privacy rights.
International Transfers
Your information may be transferred and processed outside your country. When required, we rely on legal transfer mechanisms such as Standard Contractual Clauses.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted here.
Contact
If you have questions about our privacy practices, contact us at info@berabotanicals.com.
Bera Botanicals
2727 Steeles Ave W, Unit 103-862
Toronto, ON M3J 3G9, Canada